Ian Davidson Chartered Surveyor (“IDCS”) employs members of the Royal Institution of Chartered Surveyors (RICS) and is regulated by RICS. Under the Rules of Conduct of these professional organisations, IDCS is required to operate a Complaints Handling Procedure.
If you are dissatisfied or you wish to make a complaint about services you have received you should contact Ian Davidson Chartered Surveyor, 16 Whitehall, London, SW1A 2DY. An acknowledgement of receipt will be provided within 7 days, and a full response provided within 28 days.
If, as the complainant, you are still not satisfied with our service after the last stage of our in-house complaint procedure (or more than eight weeks has elapsed since your complaint was first made) then you can take the matter up, without charge, with:
- Centre for Effective Dispute Resolution (CEDR) www.cedr.com
- RICS Dispute Resolution Service by telephoning 020 7334 3806 or by visiting their website at www.rics.org